Support
Help for current customers.
Your BBT Bell phone system is supported by the GranSun PBX team, so help is always close by.
Open a support ticket
Report a problem or ask for a change to your system through the GranSun support portal.
Guides and downloads
User guides, quick-start sheets and app downloads for your phones and softphone.
Questions about your account
Need to add users, phones or locations, or want to review your plan? Send us a note.
Quick answers
How do I check my voicemail?
Voicemails arrive in your email with a transcript. You can also dial your voicemail from your desk phone or open it in the mobile or desktop app.
How do I get the mobile app?
Advance users can download the softphone from the downloads page and sign in with the details sent during setup.
Can I change my greeting or after-hours schedule?
Yes. Open a support ticket or contact us and we'll make the change.